Google Webmaster Central

Wednesday, August 31, 2011


It has been four days now since Irene screamed through my neck of the woods, knocking down trees and power lines and basically annoying the daylights out of everyone I know.  We are lucky to be alive, so that's not my issue -- what concerns me now is the apparent inability of alleged "customer service" people to provide simply that.

So far I've received voice mails from AT&T with respect to my phone and data service. I've no idea what is in them because I can't open or hear them.  Ditto for the emails I received  from Cox Communications about my internet service. 

National Grid has kept me in the dark, literally and figuratively, about when they plan to reinstate my electric service. More voice mails I can't hear. 

The best part has been listening to their local "public relations" dolt for the last few days, a woman who keeps popping up on local radio spewing even more tired platitudes than political P.R. hacks. You know the drill, terms like "working closely" and "getting the job done" and "commitment to customer satisfaction." Blah, blah, blah. 

I applaud the men and women out in the field, those technicians who ride bucket trucks and stand dangerously close to downed power lines and huge, fallen tree branches in horrible conditions. They don't pay you enough. 

But customer service? These clowns are lucky they don't work for me because I would have fired the lot of them. Customers who are in the dark and concerned after such an event deserve more than just platitudes.

What would these turkeys have done if Irene had turned into Katrina? Maybe we should ask the folks in New Orleans, I'm sure they have some choice words.

Amen, and pass the mustard -- carefully, because I can't see you or hear you -- my electricity is out and my phone is not working.

No comments: